UPDATE: A critical website ownership dispute is jeopardizing fundraising efforts for HOPE Shelters, a Pontiac-based nonprofit that provides vital services to the homeless. The organization, which relies heavily on donations, is facing this disruption just as winter approaches and the need for shelter increases.
On November 6, Interim Director Elizabeth Kelly revealed that the nonprofit’s website ownership is currently held by a disgruntled former employee. This issue arose when HOPE Shelters received a notification to renew its domain but found that it wasn’t listed as the owner. The former employee had provided their personal information during a rebranding of the site and paid for it at that time.
Kelly attempted to resolve the issue by reaching out to the former employee, who was let go, to facilitate the migration of ownership. She even offered to reimburse them for any domain fees incurred. However, the former employee responded with a demand to sell the domain back, claiming to have received an offer of $30,000. Kelly has not disclosed the individual’s name due to an ongoing investigation.
“Now one of the main sources of fundraising that we point people to is our website and that’s not available,”
Kelly stated. The disruption comes at an especially critical time for the organization, which faces increased demand for services as temperatures drop and homelessness continues to rise in the area.
HOPE Shelters operates two buildings in Pontiac, providing emergency and recuperative shelter for adults. The facilities accept individuals without IDs or background checks, catering to vulnerable populations. Kelly noted that both shelters have been operating at full capacity throughout the year, serving those in need in a region heavily affected by opioid use and poverty.
Until recently, the nonprofit was unable to access funds donated through its website. Fortunately, by Thursday evening, a block on donations was lifted, but HOPE Shelters still does not have control over the domain. This situation has diverted critical staff time away from fundraising and preparations for winter, as the organization navigates the complexities of this ownership dispute.
With only 44% of its budget covered by government contracts, HOPE Shelters heavily relies on donations and foundation grants to maintain operations. The annual budget exceeds $1 million, supporting 24/7 operations at both shelters.
Kelly described the website ownership issue as “an assault on a small organization that strives to take care of the most vulnerable people.” The situation is forcing staff to focus on damage control rather than their core mission of providing shelter and services.
As HOPE Shelters confronts this urgent challenge, community support is more crucial than ever. The organization is appealing to the public for assistance and encouraging donations through alternative means while they work to reclaim control of their online presence.
Stay tuned for further developments on this urgent situation that impacts those most in need in Pontiac. To support HOPE Shelters, consider reaching out directly or contributing through their separate site for meal hosts, who provide meals for shelter guests.
