UPDATE: An extensive outage affecting both phone and internet services has left many Verizon and Xfinity customers in northeastern Pennsylvania (NEPA) in the lurch. The disruptions began just before 4 p.m. on October 27, 2023, and continued until around 8:30 p.m., impacting areas from the Back Mountain to the Wyoming Valley and parts of Lackawanna County.
Local authorities are scrambling to address the situation. Luzerne County 911 reported on Facebook, “We’re receiving reports of spotty phone service around the county, especially with Verizon and possibly other carriers. These issues are likely weather-related.” Xfinity also confirmed that the outages were due to “severe weather in or around your area,” leaving residents and businesses struggling to connect.
The impact on local businesses has been significant. Many establishments, including CK’s Cantina & Grill in Dallas, have been forced to adapt. Despite the outage, CK’s announced via Facebook, “Our phones and internet are out but we’re still here and open for cash customers, so come see us!” This highlights the urgent need for cash transactions as credit card systems remain offline.
As customers express frustration on social media, the disruption continues to affect daily life and operations. The outages not only hinder personal communications but also disrupt crucial business functions, raising concerns about the long-term impact on local commerce.
Residents are urged to stay updated through official channels as the situation develops. Authorities are working with Verizon and Xfinity to restore services as quickly as possible. Customers should prepare for potential delays in service restoration while officials monitor weather conditions that may have contributed to this widespread outage.
Stay tuned for further updates as this story unfolds. The urgency of the situation demands immediate attention, and affected individuals are encouraged to share their experiences and stay connected through alternative means while service is restored.
